Deployment Manager
Axon is seeking a Deployment Manager to lead the implementation of its hardware and software solutions for law enforcement agencies. This role serves as the primary customer contact, collaborating with internal teams to ensure efficient deployments, manage timelines, and resolve challenges. The Deployment Manager will work closely with technology users and decision-makers within law enforcement to drive successful solution deployment.
Key responsibilities include orchestrating multiple-product deployments of Axon's hardware and software products, serving as the primary point of contact for customers, collaborating with internal deployment teams to ensure seamless implementations, providing structure and clarity in ambiguous situations, documenting customer issues, maintaining internal project dashboards, and identifying and managing risks to ensure successful implementation.
The ideal candidate will have 1-2 years of project deployment and coordination experience, experience working collaboratively in complex environments, proficiency with technical project management tracking tools, thorough knowledge of Axon products, exceptional customer relationship management skills, the ability to manage multiple projects simultaneously, excellent written and verbal communication skills, and a commitment to Axon's mission and core values. Experience with Salesforce, Microsoft Office applications, Slack, Smartsheet, and Quip is advantageous. Candidates must pass a Criminal Justice Information Services (CJIS) background check and maintain confidentiality of sensitive information.
Axon offers a competitive salary and 401k with employer match, discretionary paid time off, robust parental leave policy, an award-winning office environment, medical, dental, and vision plans, fitness programs, emotional and mental wellness support, learning and development programs, and opportunities to ride along with police officers to see Axon's technology in use. Benefits may vary depending on the nature of employment and location.
Axon fosters a fast-paced, challenging, and meaningful work environment where employees take ownership and drive real change. The company values diverse perspectives and encourages collaboration among customers, communities, and team members. Employees have opportunities for continuous growth and development while contributing to a mission that matters.