Director, Brand and Creative Operations
Chime is seeking a Director of Creative Operations and Production to lead and scale its in-house creative team. This role involves developing systems, processes, and resource models that enable the creative team to produce high-quality work efficiently across all marketing channels. The Director will serve as a central figure between the Creative and Marketing departments, ensuring the brand is consistently and impactfully represented.
Key responsibilities include implementing and scaling an end-to-end creative operations model with clear visibility into utilization, capacity, and velocity. The Director will establish and optimize tools, platforms, and workflows to improve efficiency and reduce bottlenecks. They will lead quarterly creative resourcing planning with senior leadership to align output with business priorities and develop data-driven reporting frameworks to communicate team capacity and resource allocation to stakeholders. Additionally, the role involves orchestrating internal and external creative resources, streamlining complex processes, managing the brand OPEX budget, overseeing external agency partnerships, and leading a high-performing Creative Ops & Production team.
The ideal candidate will have over 10 years of experience in creative operations, production, or similar roles within fast-paced tech companies or agencies, including at least 7 years of experience leading and managing high-performing teams. They should have a proven track record in building and scaling creative operations processes, managing large production budgets, and resource planning. Strong cross-functional leadership and communication skills are essential, along with excellent problem-solving abilities to break down complex challenges into actionable solutions.
The base salary for this position ranges from $201,000 to $279,000, with full-time employees also eligible for bonuses, competitive equity packages, and benefits. Chime offers a comprehensive benefits package, including a 401(k) match, medical, dental, vision, life, and disability benefits, generous vacation policies, and company-wide paid days off. Additional perks include an annual wellness stipend, paid parental leave, access to family planning tools, and various in-person and virtual events to connect with fellow employees.
Chime is a financial technology company dedicated to helping everyday people achieve financial progress. The company fosters a culture of problem-solving, dreaming big, and taking risks, while embracing diverse perspectives and providing honest feedback. Employees are encouraged to see themselves as stewards of Chime's mission, working together to help millions unlock their financial potential.