Director of Product Management — Talkdesk Applications Platform
The Director of Product Management for Talkdesk's Applications Platform will lead the strategic direction and execution of the foundational layer that integrates authentication, access management, billing, provisioning, fraud detection, support infrastructure, and user management into a cohesive ecosystem. This role is pivotal in ensuring the platform scales with the business and enables Talkdesk to grow, evolve, and lead the market. The ideal candidate will possess a platform-centric mindset, focusing on long-term architectural integrity and cross-functional collaboration.
Key responsibilities include defining the product vision and roadmap for the Workspace Platform, establishing platform standards and extensibility models, and partnering with Engineering, Design, and Go-To-Market teams to deliver platform capabilities that align with business objectives. The Director will also lead discovery and prioritization in complex, ambiguous environments, engage with customers and internal stakeholders to understand operational needs, and define success metrics across platform adoption, reliability, security, and operational efficiency. Additionally, the role involves managing the product lifecycle across a portfolio of platform capabilities and building, leading, and mentoring a team of product managers.
Candidates should have a strong background in SaaS platform architecture, identity and access management, billing and monetization systems, and operational surfaces that enterprise customers depend on daily. The role requires adaptability, a results-oriented approach, data fluency, and the ability to navigate ambiguity with confidence. Leadership skills are essential, including the ability to build and mentor a team, and to balance macro vision with micro execution. A deep understanding of platform decisions and their long-term impact is crucial.
While specific compensation details are not provided, Talkdesk offers a competitive salary and benefits package. The company is recognized for its inclusive culture, with 50% of its executive leadership team being women, and has been named a Best Company for Diversity by Comparably. Employees have access to structured learning, coaching practices, and internal mobility opportunities, fostering a development-rich environment. Talkdesk also emphasizes community and environmental giving, offering paid volunteer time and supporting non-profits.
Talkdesk is a global leader in cloud contact center solutions, pioneering a new era of Customer Experience Automation (CXA). The company fosters an inclusive culture where diverse perspectives drive success, and every voice belongs. Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With a remote-first workforce, Talkdesk empowers employees to make a positive impact in their communities and the environment.