Solution Engineer - Germany

The Solution Engineer at Talkdesk in Berlin is a pivotal role that bridges customer needs with tailored AI-powered customer experience solutions. As part of the Sales team, this position focuses on understanding client requirements and delivering business-driven consulting to both prospective and existing customers. The role demands a deep understanding of the contact center industry and the unique challenges it presents.

Key responsibilities include conducting discovery conversations to uncover customer pain points and objectives, designing and delivering presentations that align Talkdesk's capabilities with client needs, and assisting in scoping Statements of Work for customer implementations. The Solution Engineer also plays a crucial role in scoping, executing, and managing customer pilots and Proofs of Concept, ensuring that solutions are effectively tailored and implemented. Collaboration with product management and engineering teams is essential to incorporate customer feedback into product roadmaps.

Candidates should possess at least 3 years of Solutions Engineering experience in a related AI and/or SaaS field, with a minimum of 2 years in the contact center industry. Fluency in both German and English is required. Exceptional consulting, listening, and communication skills are essential, as is the ability to establish influential relationships with diverse customers, including executive-level business owners. The role also requires superior presentation skills, both virtual and live, and the ability to facilitate meetings and group activities effectively.

While specific compensation details are not provided, Talkdesk offers a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance, as well as an Employee Assistance Program. Employees are also entitled to an uncapped paid time off program, subject to manager approval and consistent with business needs. Additionally, Talkdesk observes 14 paid holidays each year.

Talkdesk is a global leader in Customer Experience Automation, recognized for its innovative AI-first solutions that prioritize empathy, trust, and transparency. The company fosters an inclusive culture where diverse perspectives drive success, and every voice is valued. With a strong emphasis on autonomy and community engagement, Talkdesk provides employees with opportunities to make a meaningful impact while contributing to the communities and environment around them.