Senior Deal Desk Manager
The Senior Deal Desk Manager at Talkdesk plays a pivotal role in supporting the enterprise sales organization by overseeing the entire deal lifecycle—from initial structuring to final pricing approvals. This position requires close collaboration with Sales, Finance, Legal, and Product teams to accelerate revenue while maintaining global commercial standards. The ideal candidate will possess extensive experience in enterprise technology transactions, providing the strategic judgment and operational structure necessary for complex, high-value deals.
Key responsibilities include acting as a commercial advisor for enterprise sales, managing complex deal structuring, pricing methodologies, and compliance for non-standard terms. The role involves facilitating cross-departmental deal evaluations with Legal, Finance, and Executive teams for high-priority strategic opportunities. Additionally, the Senior Deal Desk Manager will develop and update pricing models and discount policies to balance market competitiveness with corporate margin goals, collaborate with Revenue Operations to improve sales velocity and win rates through streamlined approval workflows, and evaluate market intelligence and internal pricing trends to mitigate revenue loss and enhance global commercial strategy.
Candidates should have over 8 years of progressive experience in Deal Desk, Sales Operations, Revenue Operations, or Commercial Finance within enterprise B2B technology companies, particularly in SaaS, AI, cloud infrastructure, or software sectors. A deep understanding of enterprise pricing strategy, discounting frameworks, and complex contract structures is essential. Proficiency in CPQ platforms (e.g., Salesforce CPQ, Apttus/Conga, Oracle CPQ) and CRM systems is required. Exceptional ability to build cross-functional relationships and influence without authority, including at the executive level, is crucial. Analytical rigor combined with sound business judgment is necessary to navigate complex deals swiftly without compromising commercial integrity. Experience in structuring multi-million dollar enterprise transactions with C-suite-level stakeholders is highly valued.
The compensation package includes a base salary ranging from $115,000 to $175,000, with potential eligibility for long-term incentives such as equity and short-term incentives like bonuses or commissions. Comprehensive health insurance benefits are provided, covering medical, dental, vision, life, and disability insurance, along with an Employee Assistance Program (EAP). Retirement benefits include a 401(k) plan. Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs. Additionally, employees receive 14 paid holidays each year and uncapped paid sick leave, also subject to manager approval and business requirements.
Talkdesk is a next-generation cloud contact center software company that enables businesses to deliver personalized customer service efficiently and effectively. Recognized as a leader in the cloud contact center industry, Talkdesk offers a dynamic and inclusive work environment that fosters innovation and growth. Employees are encouraged to contribute to the company's mission of redefining customer experience through innovative solutions. Joining Talkdesk provides an opportunity to be part of a rapidly growing company that values diversity, collaboration, and continuous learning.