Director of Professional Services - High Tech
As the Director of Professional Services - High Tech at Celonis, you will lead the strategy, growth, and delivery excellence of our Services practice within the High Tech vertical. This role involves managing a sub-regional portfolio of customers and overseeing a high-performing team of over 10 Consultants and Project Managers. You will own the services delivery and sales strategy for your vertical, ensuring the successful deployment of the Celonis Platform to drive tangible value for our High Tech customers. Collaboration with High Tech Sales leadership and Value Engineering teams is essential to define the Go-To-Market approach, ensuring customer satisfaction, loyalty, and long-term adoption of the platform.
Key responsibilities include creating and executing short-term (0-6 month) and mid-term (1-2 year) strategic plans for the High Tech services practice, representing your sub-region in QBRs and strategic management forums. You will maintain accountability for the High Tech Services resource forecast, balancing cost, quality, and speed to ensure a highly efficient and healthy business unit. Additionally, you will drive the development of High Tech-specific delivery assets and solutions, define service delivery strategies for new products, and act as a sub-regional sponsor for Global Programs.
The role requires serving as the Services Project Sponsor for your portfolio, performing ongoing health checks to govern scope, schedule, and budget, and acting as the primary point of escalation for critical project issues. You will drive a value-focused mindset across the team, ensuring that every implementation delivers rapid, measurable ROI to address the most critical challenges facing our customers. Engaging directly with customer stakeholders to mitigate risks and drive success initiatives is also a key aspect of this position.
To be successful in this role, you should have over 10 years of experience in Management Consulting, Professional Services, or SaaS Implementation, with relevant experience in the High Tech industry. Proven leadership experience of more than 7 years managing teams, with a track record of recruiting, motivating, developing, and retaining top talent in high-performing teams, is essential. Experience in creating and executing business plans (1-2 year horizon) and managing a P&L or services forecast is required. Strong experience leading services sales cycles, including scoping, pricing, and contract negotiation for complex software implementations, along with a deep understanding of managing professional services teams and software implementation methodologies, preferably in enterprise SaaS or adjacent consulting industries, is necessary. Excellent written and verbal communication skills, with the ability to influence stakeholders at the Senior/Executive level, are also required.
Celonis offers a competitive base salary range of $238,000 to $280,000 USD, based on a full-time schedule in California. The total compensation package includes base salary, bonus/commission, equity, and comprehensive benefits such as health, dental, life insurance, 401(k), and paid time off. Additional benefits include generous PTO, hybrid working options, company equity (RSUs), extensive parental leave, dedicated volunteer days, and access to resources such as gym subsidies, counseling, and well-being programs. Celonis fosters an inclusive environment that encourages open feedback, resilience during change, and continuous professional growth, providing clear career paths, internal mobility opportunities, a dedicated learning program, and mentorship opportunities.