Engagement Manager
Postman, the world's leading API platform, is seeking an Engagement Manager to oversee strategic accounts in Paris, France. This role is integral to Postman's mission of simplifying the API lifecycle and enhancing collaboration among developers and organizations. The Engagement Manager will work closely with Account Executives to implement adoption programs that drive measurable outcomes for both customers and Postman.
In this position, the Engagement Manager will develop structured success plans with clear milestones and timelines, coordinate cross-functional teams to ensure seamless program execution, and lead business reviews to demonstrate adoption progress. They will also build and maintain organizational maps, identify expansion opportunities, and collaborate with Customer Success Engineering to address technical needs. Proactive risk management and maintaining engagement momentum are key aspects of this role.
Candidates should have over eight years of experience in program management, enterprise customer success, or strategic consulting within a technical B2B SaaS environment. Strong skills in translating ambiguity into structured plans, executive-level communication, and a deep understanding of the link between adoption and revenue are essential. The role requires a collaborative approach, with the ability to build trust internally and externally, and a curiosity-driven mindset to understand each customer's unique business goals.
While specific compensation details are not provided, Postman offers a comprehensive benefits package that includes health insurance covering employees and their families, flexible work schedules, wellness support, and opportunities for professional development. The company emphasizes a hybrid workplace model, allowing for both in-person collaboration and remote work, and supports employees with home-office stipends and team-building events.
Postman's culture is built on five core values: Create with curiosity, Earn trust, Embrace constraints, Win together, and Own & deliver. The company fosters an inclusive environment where employees are encouraged to challenge norms, collaborate openly, and take bold, smart risks. With a global presence and a commitment to innovation, Postman provides ample opportunities for career growth and the chance to make a significant impact in the API development space.