Enterprise Customer Support Specialist

The Enterprise Customer Support Specialist at Canva is a dedicated role focused on providing exceptional support to Enterprise Admins. Embedded within the User Voice supergroup, this position ensures seamless experiences for users as Canva scales towards supporting a billion users. The role requires a hybrid work model, with three days per week in the Austin office.

Key responsibilities include managing and prioritizing support tickets related to account administration, feature functionality, and platform configuration. The specialist will troubleshoot issues, conduct scheduled calls to guide Admins through workflows and best practices, and collaborate with Sales and Customer Success teams to provide technical and back-office support during onboarding and escalations.

Candidates should possess strong problem-solving abilities, clear communication skills, and a customer-first mindset. Proficiency in systems like Single Sign-On (SSO), System for Cross-domain Identity Management (SCIM), and content management is essential. The ability to manage multiple tasks effectively, collaborate with cross-functional teams, and maintain attention to detail is also required.

Canva offers a range of benefits, including equity packages, health benefits plans, a 401(k) retirement plan with company contribution, inclusive parental leave policies, and an annual Vibe & Thrive allowance to support wellbeing and social connection. Flexible leave options are also available to empower employees to recharge and support personal needs.

Joining Canva means becoming part of a company that values creativity, collaboration, and continuous improvement. With a mission to empower the world to design, Canva provides growth opportunities and a dynamic work environment where employees can make a significant impact.