Federal Customer Success Executive
The Federal Customer Success Executive at Axon is responsible for managing the post-deployment experience for federal clients, ensuring they realize the full value of Axon's products and services. This role involves partnering with federal agencies to demonstrate how Axon's solutions can enhance their daily operations and workflows.
Key responsibilities include serving as the primary point of contact for a portfolio of federal customers, conducting regular program reviews to discuss strategic projects and product adoption, and developing a deep understanding of Axon's product line to align with customer needs. The role also involves collaborating with cross-functional teams within Axon to advocate for customer requirements and managing success planning using tools like Gainsight, Salesforce, and JIRA.
Candidates should possess a bachelor's degree or equivalent experience, along with at least three years of experience as a Customer Success Executive or Manager. A proven track record of building and nurturing relationships with federal agencies is preferred. The role requires exceptional organizational, presentation, and communication skills, as well as the ability to adapt to change and perform well in high-stress situations.
Axon offers a competitive salary and benefits package, including a 401(k) plan with employer match, discretionary paid time off, paid parental leave, and comprehensive medical, dental, and vision plans. Additional perks include fitness programs, emotional and mental wellness support, learning and development programs, and office snacks.
Joining Axon means becoming part of a mission-driven company dedicated to protecting life through innovative technology solutions. The company fosters a fast-paced, challenging, and meaningful work environment where employees are encouraged to take ownership and drive real change. Axon values diversity and inclusion, seeking out diverse perspectives from customers, communities, and each other.