Field Collection - Balikpapan

The Field Collection role at in Balikpapan involves engaging directly with customers to manage overdue payments. As part of the collections team, the position plays a crucial role in maintaining the company's financial health by ensuring timely debt recovery. is a leading financial technology startup in Indonesia, dedicated to simplifying access to financial products through its online platform.

Key responsibilities include visiting debtors to deliver warning letters for accounts overdue by more than 20 days, validating their situations, and negotiating appropriate payment options. The role also involves monitoring payment commitments, analyzing case handling outcomes, and taking necessary actions within the assigned area. Additionally, the position requires locating customers who are unresponsive and ensuring the accuracy of their contact information. Regular reporting and coordination with internal collections and related units are essential to effectively manage debtor accounts.

Candidates should have a minimum of six months' experience in banking or multifinance sectors, with fintech experience being advantageous. A high school diploma or equivalent is required, along with strong communication and negotiation skills. Proficiency in field collections, particularly for unsecured loans, is essential. Applicants must possess a valid motorcycle license (SIM C) and own a motorcycle. A strong persistence and target-oriented mindset, ability to work collaboratively within a team, and familiarity with computer applications and Microsoft Office are also necessary. Residency in Balikpapan is required for this position.

offers a dynamic work environment with opportunities for professional growth within the fintech industry. Employees are encouraged to develop their skills and contribute to the company's mission of enhancing financial accessibility in Indonesia.