Field Collection Team Leader - Kupang

The Field Collection Team Leader role in Kupang is a leadership position within Cermaticom's collection team, responsible for overseeing field operations and ensuring effective debt recovery processes. Working as part of a dynamic and results-driven team, the Team Leader plays a key role in guiding field staff and supporting the company’s commitment to efficient credit management. Cermaticom is an established organization focused on providing solutions in the finance and collections sector across Indonesia.

The primary responsibilities of the Field Collection Team Leader include supervising and coordinating the activities of field collectors, setting daily targets, and monitoring performance to achieve company objectives. The role entails planning and implementing collection strategies, providing training and support to team members, and handling escalated cases or complex negotiations with debtors. Regular reporting, field visits, and collaboration with other internal departments are essential aspects of the daily workflow.

Candidates for this position should possess at least a high school diploma or equivalent, with preference given to those with previous experience in field collections or related areas. Strong leadership, communication, and organizational skills are required to motivate and manage a team under pressure. Proficiency in using mobile apps and reporting tools, as well as a proven track record in meeting performance targets, are highly desired. Knowledge of the local area and a valid driver’s license are also important.

Cermaticom offers competitive compensation packages, along with performance-based incentives. Employees benefit from allowances related to transportation and field operations, as well as regular training and opportunities for career advancement within the organization.