Head of Collection Analytics & Strategy

The Head of Collection Analytics & Strategy at is a pivotal leadership role within the company's financial operations team. This position is responsible for overseeing and enhancing the performance of collections and recovery strategies, ensuring alignment with Cermati's objectives in the fintech sector.

Key responsibilities include analyzing and reviewing the effectiveness of all collections and recovery strategies, collaborating with Credit Risk and Operational stakeholders to develop and implement challenger strategies that improve performance, and ensuring alignment in forecasts of collections performance and loss rates. The role also involves reviewing customer feedback to assess the fairness and effectiveness of collections activities, designing end-to-end customer journeys and treatment strategies, and building reporting frameworks that provide insights into operational effectiveness.

The ideal candidate will have proven experience in leading teams through the entire collections and recoveries lifecycle, particularly in retail lending. They should possess extensive knowledge of the debt management industry and relevant regulations, experience working with regulators and managing third-party relationships, and the ability to influence senior leaders across various business areas. Strong analytical skills, problem-solving aptitude, and expertise in data analytics and reporting are essential. A Bachelor's degree in Business, Operations, Computer Science, or a related field is required.

offers a dynamic work environment with opportunities for professional growth. Employees benefit from a culture that values innovation, collaboration, and continuous improvement, making it an attractive workplace for those looking to advance their careers in the fintech industry.