Head of People Services
The Head of People Services at Trustpilot is a pivotal leadership role responsible for overseeing and modernizing global people services. This position involves leading a team across Copenhagen and London, focusing on enhancing people operations, systems, and governance to deliver a seamless, high-quality employee experience at scale. The role sits at the intersection of operations, technology, and compliance, aiming to transform people processes into measurable business impact.
Key responsibilities include leading and inspiring a team of people operations and governance professionals, fostering a culture of accuracy, accountability, and continuous improvement. The role entails owning and continuously improving the full employee lifecycle from preboarding through to offboarding, ensuring efficiency, accuracy, and compliance across all legal entities. Additionally, the Head of People Services will drive efficiency and quality across all lifecycle processes through robust documentation, team training, and clear standards for execution, while proactively identifying opportunities to modernize manual or high-volume processes through technology, AI, and automation.
The ideal candidate will have significant experience leading People Operations or People Services functions in a global, multi-entity environment, with a strong track record of building and scaling operational excellence. Deep expertise in core HR operations, governance, and compliance is essential, along with the ability to design and embed robust, scalable processes and controls. The candidate should be a strategic thinker capable of operating at both high-level and detailed perspectives, comfortable defining future-state operating models while remaining hands-on in execution. Strong organizational and execution skills, as well as proficiency with People/HR technology (HRIS and ATS), are required. Excellent communication skills and a collaborative, hands-on leadership style are also important.
Trustpilot offers a range of flexible working options to accommodate personal priorities. The compensation package includes a competitive salary with a bonus structure. Employees are entitled to 25 days of holiday per year, increasing to 28 days after two years of employment. Additional benefits include private medical insurance, a health cash plan, online GP access, an employee assistance plan, and full access to Headspace, a popular mindfulness app. Paid parental leave, a season ticket loan, and a cycle-to-work scheme are also available. The central office location features amenities such as table tennis, a gaming corner, coffee bars, and a variety of snacks and refreshments. Regular opportunities to connect with colleagues through company-wide celebrations, events, and team socials are provided. Employees also have access to over 4,000 deals and discounts on various products and services, as well as independent financial advice and free standard professional mortgage broker advice.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. The company considers all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. With vibrant office locations worldwide and over 50 nationalities, Trustpilot is proud to be an equal opportunity workplace with diverse perspectives and ideas.