Implementation Program Manager - Enterprise
Axon is seeking an Implementation Program Manager to lead complex enterprise product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines. This role involves managing multiple medium to large-sized projects with a focus on timelines, scope, and budget control. The Implementation Program Manager will collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards.
Key responsibilities include engaging with customers, sales, product, and software services leaders to define project vision, scope, and delivery timelines. The role supports program planning activities through effective work estimation processes and oversees program-level change management activities, working closely with client partners and internal stakeholders. Additionally, the Implementation Program Manager will develop comprehensive documentation to support customer acceptance and revenue recognition, act as the primary facilitator for project team members and stakeholders, and identify project risks, developing mitigation strategies to ensure successful outcomes.
The ideal candidate will possess a Bachelor's Degree in Business, Information Systems, Technical Engineering, or equivalent experience. Fluency in both English and French is required, and a PMP certification is highly preferred. Candidates should have 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management. Proven experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts is essential. Strong proficiency in technical project management tools, the ability to manage multiple simultaneous projects, and exceptional communication, organization, and interpersonal skills are also required.
Axon offers a competitive salary and 401k with employer match, discretionary paid time off, paid parental leave for all, and medical, dental, and vision plans. Additional benefits include fitness programs, emotional and mental wellness support, learning and development programs, and office snacks. Benefits may vary depending on the nature of employment and location.
Joining Axon means becoming part of a mission-driven company dedicated to protecting life and making communities safer. The company fosters a fast-paced, challenging, and meaningful work environment where employees take ownership and drive real change. Axon values diverse perspectives and encourages collaboration, offering opportunities for growth and development in a company where employees matter.