Incident Management Team Lead
The Incident Management Team Lead at Via is responsible for overseeing and developing a team of Incident Management Operations specialists, ensuring effective risk management and safety across the company's operations. This role combines hands-on leadership with cross-functional initiatives to enhance incident management processes organization-wide. The position is based in Fort Worth, Texas, with evening working hours from approximately 3:00 PM to 11:30 PM CT.
Key responsibilities include leading, coaching, and developing a team tasked with managing incident investigations and complaints, monitoring team performance metrics, and collaborating with cross-functional teams to drive continuous improvement. The role also involves identifying skill gaps, implementing targeted development initiatives, and serving as an escalation point for complex or sensitive issues. Additionally, the Incident Management Team Lead is expected to identify and address inefficiencies in existing incident management processes and work cross-functionally to improve workflows and build new processes that enhance quality, speed, and scalability.
Candidates should have over three years of team management experience, ideally in a safety-sensitive live operations role. Strong judgment, the ability to remain calm under pressure, and effective multitasking skills are essential. The role requires an independent, self-starting individual who knows when to escalate issues and possesses meticulous attention to detail. Problem-solving skills and excellent communication abilities are crucial, as is the capacity to work collaboratively with cross-functional teams.
Compensation for this role ranges from $55,000 to $65,000 per year, with the final salary determined by the candidate's experience, knowledge, and skills. The benefits package includes medical plans and 401(k) matching. Successful completion of a drug test is necessary for employment.
Via is committed to transforming transportation through technology, aiming to improve daily commutes and reduce environmental impact. Joining Via offers the opportunity to be part of a dynamic team at the forefront of public mobility innovation.