Insurance Claim Officer - Digital Insurance

a leading financial technology startup in Indonesia, is seeking an Insurance Claim Officer to join our Digital Insurance team. Our mission is to simplify the process of finding and applying for financial products by bringing everything online, allowing users to shop and apply without visiting a bank. Our team comprises professionals from top tech companies and universities, fostering a culture of openness, transparency, and meritocracy.

As an Insurance Claim Officer, you will handle insurance recoupment and reconciliation tasks, communicating with providers and members via calls and emails for collection and explanation. You will follow up on manual claims, adhere strictly to standard operating procedures, adjudicate claims according to benefit policies, and meet both financial and procedural accuracy targets. Additionally, you will assess insurance claims based on actual situations, review approved claims for accuracy, and make necessary adjustments.

The ideal candidate holds a Bachelor's degree in any field and has a minimum of 2 years of experience handling insurance claims in a broker insurance company. Experience in managing e-commerce insurance inquiries is preferred. A strong understanding of insurance policies and claim procedures, especially in shipping, travel, gadget, or retail insurance products, is essential. Proficiency in Microsoft Office, attention to detail, and excellent analytical and communication skills are also required.

This is a contract position based in Jakarta, Indonesia. Compensation details will be discussed during the interview process. Joining offers the opportunity to be part of a dynamic team dedicated to revolutionizing the fintech industry in Indonesia.