IT Services Technician
xAI is seeking a motivated and detail-oriented IT Services Technician (Level 1) to join our dynamic IT team. This role is responsible for providing first-line technical support to our Tutors Space, resolving basic IT issues, onboarding new employees, and escalating complex problems to specialist teams in various IT disciplines. The ideal candidate is passionate about technology, has strong problem-solving skills, and delivers exceptional customer service. This position supports an off-hours schedule, with shifts from 2-11pm on-site at our Palo Alto headquarters.
Key responsibilities include providing first-line technical support via phone, email, or in-person for hardware, software, and network-related issues. The technician will troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions. Additional duties involve assisting users with software installations, account setups, and password resets, as well as logging, tracking, and documenting all service requests in the ticketing system to ensure timely resolution or escalation. The role also encompasses maintaining and updating IT knowledge base articles and self-service wikis for common issues, performing routine maintenance tasks such as software updates and system backups, and assisting with onboarding new employees by setting up workstations and accounts. Adherence to company IT policies, procedures, and security protocols is essential.
The ideal candidate will have a high school diploma or equivalent, with an Associate’s degree in IT, Computer Science, or a related field preferred. Entry-level candidates with 0-2 years of experience in IT or a related field are encouraged to apply. A basic understanding of Windows and macOS operating systems, Microsoft Office Suite, and common software applications is required. Familiarity with troubleshooting hardware (PCs, laptops, printers) and basic networking concepts (TCP/IP, DNS, DHCP) is also necessary. Strong communication and customer service skills are essential to assist non-technical users effectively. The ability to prioritize tasks and manage time efficiently in a fast-paced environment is important. CompTIA A+, Network+, or similar certifications are a plus but not required. The role requires the ability to work after hours and graveyard shifts.
The annual salary range for this position is $90,000 - $110,000, plus equity. Base salary is just one part of our total rewards package at xAI, which also includes comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, and various other discounts and perks.
xAI operates with a flat organizational structure, where all employees are expected to be hands-on and contribute directly to the company’s mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills and be able to concisely and accurately share knowledge with their teammates.