Manager, Digital IT Service
As the Manager of Digital IT Service at Celonis, you will lead and manage our IT Service team in India. This critical role focuses on driving operational excellence and strategic alignment across our support functions. You will be responsible for ensuring high-quality service delivery and fostering a culture of continuous improvement and professional growth within your team.
Key responsibilities include leading and mentoring the IT Service team, establishing clear performance metrics, and conducting regular performance reviews to guide professional development. You will manage team resources, including hiring and onboarding, and ensure the delivery of exceptional IT support for all internal customers. Additionally, you will oversee support processes such as incident management and service request fulfillment, develop comprehensive reporting on key performance indicators, and present performance reports to the Head of Global IT Service.
The ideal candidate will have over 10 years of progressive experience in IT service management or a similar managerial role, including direct people management. Proven experience in managing geographically distributed teams and driving performance improvement is essential. Strong expertise in IT infrastructure and support, including hardware, operating systems, networking, and cloud/SaaS platforms, is required. In-depth knowledge of ITIL principles and experience using enterprise-level ticketing platforms like ServiceNow are also necessary. Excellent analytical and reporting skills, exceptional communication and stakeholder management abilities, and a strong customer-oriented mindset are crucial. Fluency in written and spoken English is mandatory.
Celonis offers a range of benefits, including generous paid time off, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, and dedicated volunteer days. We prioritize your well-being with resources such as gym subsidies, counseling, and well-being programs. Additionally, we provide clear career paths, internal mobility opportunities, a dedicated learning program, and mentorship opportunities to support your professional growth.
At Celonis, we are committed to building a culture of belonging, representative of the different experiences of our global team. We believe in empowering our employees to tackle the world’s biggest challenges with innovation, purpose, and impact, transforming work into something truly inspiring. Join us to be part of a dynamic, international team of talented individuals, where your ideas are valued, and you can make a meaningful impact.