Marketing Operations Senior Manager
The Marketing Operations Senior Manager at Talkdesk plays a pivotal role in bridging high-level go-to-market (GTM) strategy with day-to-day execution. This position ensures that marketing investments directly contribute to pipeline and business growth, providing leadership with strategic clarity for optimal resource deployment. The role is central to the Marketing organization, collaborating closely with the Chief Marketing Officer (CMO), marketing leadership, campaign leads, and project managers.
Key responsibilities include developing and leading frameworks that articulate the strategic and commercial value of marketing to executive stakeholders. This involves connecting marketing programs to pipeline generation, full-funnel velocity, deal acceleration, account progression, and overall revenue contribution. The Senior Manager will also deliver actionable insights by analyzing full-funnel performance, diagnosing program efficiency, and providing data-backed recommendations on marketing investments. Additionally, the role involves serving as the operational driver for high-visibility departmental priorities, translating annual priorities into structured execution roadmaps, coordinating cross-functional dependencies, and ensuring milestone tracking and execution.
The ideal candidate should have a high degree of autonomy and strategic ownership, capable of translating high-level vision into structured programs and rallying cross-functional teams around shared milestones. They should possess strong business acumen and a comprehensive understanding of full-funnel marketing to deliver informed decisions. Experience in fiscal planning and budget optimization is essential, as the role involves partnering with marketing leadership to create and manage annual and quarterly marketing budgets and operating plans. The candidate should also have a proven track record in redesigning fragmented workflows, implementing best practices, and driving practical AI adoption across the marketing organization.
Compensation for this role includes a competitive salary, equity, and benefits. The company offers flexible remote work options, fostering a culture of ownership and valuing truth, integrity, and collaboration. Talkdesk is a global customer experience leader, recognized for its innovative solutions and commitment to delivering better customer experiences through any channel. Joining Talkdesk provides an opportunity to be part of a high-growth company redefining customer experience with AI, lead a strategic function at the heart of marketing transformation, and partner with visionary leaders empowered to innovate.
Talkdesk's culture emphasizes inclusivity, diversity, and genuine acceptance, aiming to empower a new kind of customer hero through innovative software solutions. The company is committed to hiring, promoting, and working alongside individuals without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.