Senior Solutions Consultant - Life Sciences
The Senior Solutions Consultant - Life Sciences at Talkdesk is a pivotal role within the Professional Services organization, focusing on delivering advanced Customer Experience Automation (CXA) and Contact Center as a Service (CCaaS) solutions tailored for healthcare and life sciences clients. This position involves leading strategic implementations, serving as the primary technical resource, and ensuring that solutions align with both customer requirements and industry best practices.
In this role, you will spearhead the design, development, and deployment of integrations with major Life Sciences CRM/EHR/EMR systems, particularly emphasizing Salesforce Life Sciences Cloud, Veeva Vault, and Epic. Your responsibilities will include developing and troubleshooting complex workflows and data exchange processes, such as HL7 and FHIR, to ensure secure and reliable integrations that comply with industry and regulatory standards.
Ideal candidates should possess a Bachelor's degree in a technical field or have significant professional experience in a technical role. A minimum of 3 years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment, is required. Hands-on experience with Epic integration within healthcare systems or life sciences industry CRM solutions like Veeva Vault or Salesforce Health/Life Sciences Cloud is essential. Proficiency in programming languages such as JavaScript, MUMPS (M), Python, or SQL, along with a strong understanding of AI-driven automation use cases, is also necessary.
The compensation for this role includes a base salary ranging from $136,000 to $205,000, with potential for additional incentives such as equity, bonuses, or commissions, depending on the level and role. Benefits encompass medical, dental, vision, life, and disability insurance, as well as an Employee Assistance Program (EAP). Retirement benefits include a 401(k) plan, and paid time off is offered with an uncapped program, subject to manager approval and consistent with business needs.
Joining Talkdesk means becoming part of a company that is pioneering a new era of Customer Experience Automation, redefining how the world’s most admired brands interact with their customers through AI. The organization fosters an inclusive culture where diverse perspectives drive success, and every voice belongs. Employees are empowered with the autonomy to drive meaningful impact while contributing to the communities and environment around them.