Merchant and Customer Insight (Analyst - Senior Analyst Level)

is seeking a Merchant and Customer Insight Analyst at the Senior Analyst level to enhance the development of credit products through comprehensive market intelligence and analytics. This role is integral to understanding customer preferences and market dynamics within Indonesia's fintech sector.

The successful candidate will design and implement surveys to uncover prospective customers' preferences, compile and analyze statistical data using both modern and traditional methods, and provide actionable recommendations based on these insights. Additionally, the role involves assessing the need for credit products in the Indonesian market and determining appropriate analytical approaches to measure market performance.

Applicants should possess 3-4 years of experience in market or consumer research roles, preferably with a background in a research agency. A Bachelor's degree in Business, Statistics, Mathematics, Engineering, or a related analytical field is required. Candidates must demonstrate proven market research skills, including crafting questionnaires, scripting, charting, analyzing data, and developing insightful reports. Strong analytical and critical thinking abilities, excellent communication and presentation skills, and proficiency in MS Office are essential.

offers a dynamic work environment within Indonesia's growing fintech industry, providing opportunities for professional growth and development. The company values innovation and data-driven decision-making, fostering a culture that encourages employees to contribute meaningfully to the organization's success.