Merchant Relation Officer (Cirebon)

The Merchant Relation Officer in Cirebon plays a vital role within Cermaticom’s dynamic business development team. Cermaticom is a fast-growing technology company focused on enhancing business solutions for merchants across Indonesia, with strong emphasis on optimizing merchant engagement and operational excellence. In this role, you will be instrumental in fostering strong relationships with existing and new merchant partners, ensuring the company’s growth trajectory in a competitive market.

Day-to-day responsibilities include managing and supporting merchant onboarding processes, addressing merchant queries or concerns promptly, and actively assisting partners to maximize the benefits of Cermaticom’s products and services. The role also involves conducting regular site visits, gathering feedback, providing necessary training to merchants, and coordinating with internal stakeholders to resolve merchant issues efficiently. This hands-on role requires proactive communication and ongoing relationship management to drive merchant satisfaction and loyalty.

Successful candidates must have strong interpersonal communication skills, a customer-first mindset, and a proven track record in merchant management, sales, or account management—ideally within a technology or startup environment. Familiarity with business operations in the local Cirebon area, as well as the ability to work independently and solve problems quickly, are important qualities. A diploma or bachelor’s degree in business administration, communication, or a related field is typically required, alongside proficiency in Indonesian and basic computer skills.

Cermaticom offers a competitive compensation package, with additional benefits such as performance incentives, travel allowance for site visits, professional development options, and a supportive environment focused on growth. Employees enjoy a collaborative culture, regular skills training, and opportunities to advance within a rapidly expanding tech company focused on innovation and community impact.