Motor Vehicle Customer Service Representative

The Motor Vehicle Customer Service Representative at PLS serves as the primary point of contact for customers, embodying the company's commitment to exceptional service. PLS, a leading retail provider of financial services, operates over 200 centers across 12 states, offering convenient financial products to help customers manage their daily financial needs.

In this role, the representative is responsible for delivering outstanding customer service to ensure repeat business. Key duties include educating customers on PLS products and services, completing transactions accurately, maintaining a balanced cash drawer, and resolving customer complaints or referring them to the Store Manager for resolution. Additionally, the representative helps maintain a clean and organized store environment.

Candidates should have previous customer service experience in industries such as hospitality, financial services, retail, or restaurants. Strong verbal communication skills, attention to detail, and the ability to engage with customers are essential. Flexibility to work various hours, including early mornings, evenings, weekends, and holidays, is required. English fluency is mandatory, and bilingual abilities in English and Spanish are a plus.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.

The company fosters a culture centered on core values such as communication, customer focus, integrity and trust, teamwork, and results. Joining PLS provides an opportunity to be part of a dynamic team dedicated to delivering superior financial services and customer experiences.