Operations Manager, AV Projects
Via is seeking an Operations Manager for Autonomous Vehicle (AV) Projects to oversee daily operations and ensure the efficient functioning of their specialized Wheelchair Accessible Vehicle (WAV) fleets. This role is integral to Via's mission of transforming public transportation systems into smart, data-driven networks that provide greater access to jobs, healthcare, and education. The position is based in the Dallas-Fort Worth area, with expectations for on-site presence several days a week and monthly travel to various U.S. locations.
In this role, the Operations Manager will be responsible for managing the daily on-site operations of Via's AV services, ensuring that fleets operate smoothly to provide safe, reliable, and fully accessible transportation. Key duties include making real-time decisions regarding fleet availability, WAV compliance, and addressing unexpected issues promptly. The manager will also analyze ridership trends and service performance data to implement operational solutions that enhance transit efficiency and rider independence. Additionally, the role involves acting as the primary operational liaison between local partners, safety drivers, third-party operators, and Via's central teams to uphold accessible mobility standards across all markets.
Candidates should have a background in people management, logistics, customer service, or process-oriented work, with experience in paratransit, Non-emergency Medical Transport, or WAV fleets being a strong plus. The ideal candidate will possess excellent communication skills, be hands-on and proactive, and have the ability to make informed, real-time decisions. A mission-driven approach, deeply motivated by expanding equitable transit access and transforming community mobility, is essential. The position requires being based in the Dallas-Fort Worth area and being on-site and in-office as needed.
The compensation for this role includes a salary range of $65,000–$80,000 per year, determined by the candidate’s experience, knowledge, and skills. The benefits package is comprehensive, offering free medical plans and 401K matching. Via is committed to providing a dynamic and inclusive work environment, offering opportunities for professional growth and the chance to be at the forefront of inclusive public mobility.
Joining Via means becoming part of a mission-driven team dedicated to transforming public transportation systems. The company offers a collaborative culture, opportunities for professional development, and the chance to make a significant impact on communities by expanding equitable transit access.