Operations Manager
As an Operations Manager at Via, you will oversee the daily operations of our transportation services in Rochester, Minnesota. This role is integral to ensuring that our transit systems provide safe, reliable, and accessible transportation to the community. You will be part of a dynamic team dedicated to transforming public transportation through innovative technology and operational excellence.
Your primary responsibilities will include managing the daily onsite operations, making real-time decisions regarding fleet management, driver supply, compliance, and addressing unexpected issues promptly. You will guide and support drivers, fostering strong relationships and ensuring they are equipped to deliver excellent service. Additionally, you will analyze rider and community feedback to implement operational improvements, utilizing data and technology to enhance service performance and efficiency.
The ideal candidate will have experience in operations management, particularly in people management, logistics, customer service, or process-oriented roles. Strong relationship-building skills are essential, as you will interact with drivers, riders, teammates, and city partners. A hands-on and proactive approach is necessary, with the ability to solve problems in the field and think strategically about long-term solutions. A deep understanding of fixed-route transit challenges, including managing time-point adherence and the complexities of run scheduling, is crucial.
Compensation for this role includes a salary range of $75,000 to $90,000 per year, with the final amount determined by the candidate’s experience, knowledge, and skills. The benefits package is comprehensive, offering free medical plans and 401K matching.
Joining Via means becoming part of a mission-driven company focused on expanding access to transportation and improving community mobility. This role offers the opportunity to make a tangible impact on public transit systems and contribute to the growth and success of Via's services in the region.