Overnight Customer Service Representative Bilingual Preferred

The Overnight Customer Service Representative at PLS serves as the primary point of contact for customers during overnight hours, ensuring exceptional service and satisfaction. PLS is a leading retail provider of financial services, operating over 200 centers across 12 states, dedicated to offering convenient and transparent financial solutions.

Key responsibilities include delivering outstanding customer service to encourage repeat business, educating customers on PLS products and services, and ensuring all transactions comply with federal, state, and local regulations. The role also involves maintaining a balanced cash drawer, accurately processing transactions, resolving customer complaints, and upholding a clean and organized store environment.

Candidates should have previous customer service experience in industries such as hospitality, financial services, retail, or restaurants. Strong verbal communication skills, attention to detail, and the ability to engage with customers are essential. Applicants must be honest, possess integrity, and be willing to work flexible hours, including early mornings, evenings, weekends, and holidays. English fluency is required, and bilingual proficiency in English and Spanish is preferred.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.

The company fosters a culture centered on communication, customer focus, integrity, teamwork, and results, providing a supportive environment for professional growth and development.