Overnight Customer Service Representative

The Overnight Customer Service Representative at PLS serves as the primary point of contact for customers during overnight hours, ensuring exceptional service and satisfaction. PLS is a leading retail provider of financial services, operating over 200 financial service centers across 12 states. The company is committed to offering convenient and transparent financial products to help customers manage their daily financial needs.

Key responsibilities include providing outstanding customer service to encourage repeat business, educating customers on PLS products and services, and ensuring all transactions comply with federal, state, and local regulations. The role also involves maintaining a balanced cash drawer, accurately processing transactions, resolving customer complaints, and keeping the store environment clean and organized.

Candidates should have previous customer service experience in industries such as hospitality, financial services, retail, or restaurants. Strong verbal communication skills, the ability to engage with customers, and a professional appearance and demeanor are essential. Applicants must be honest, possess integrity, and be able to work flexible hours, including early mornings, evenings, weekends, and holidays. English fluency is required, and bilingual abilities in English and Spanish are a plus.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.

The company fosters a culture centered around core values such as communication, customer focus, integrity and trust, teamwork, and results. PLS provides a supportive environment with growth opportunities, making it an excellent place to build a career in customer service.