Overnight Customer Service Representative

PLS is seeking an Overnight Customer Service Representative to join our team at 140 W 55th Street, New York City, NY 10019. As a leading retail provider of financial services, PLS operates over 200 financial service centers across 12 states, offering convenient and transparent financial products to help customers manage their day-to-day needs. In this role, you will be the primary point of contact for our customers during overnight hours, ensuring exceptional service and support.

Your key responsibilities will include providing outstanding customer service to ensure repeat business, educating customers on our products and services, and ensuring all transactions comply with federal, state, and local regulations. You will also be responsible for maintaining a balanced cash drawer, accurately completing all transactions, and using our point-of-sale system to process transactions. Additionally, you will resolve customer complaints or refer them to the Store Manager for resolution and help maintain a clean and organized store environment.

The ideal candidate will have previous customer service experience in industries such as hospitality, financial services, retail, or restaurant. Strong verbal communication skills, the ability to engage with customers, and the capacity to offer products and services based on customer needs are essential. Exceptional attention to detail, the ability to multitask, and a professional appearance and demeanor are also required. Candidates must be honest, have integrity, and be able to work flexible hours, including early mornings, evenings, weekends, and holidays. English fluency is required, and being bilingual in English and Spanish is a plus.

We offer a competitive hourly wage ranging from $17 to $18.50, along with benefits for eligible team members, including medical, dental, and vision insurance, 401(k), vacation, opportunities for advancement, and ongoing training.

At PLS, we strive to demonstrate our core values in all positions: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. Joining our team provides growth opportunities and the chance to be part of a company that values its employees and customers alike.