Overnight Customer Service Representative

The Overnight Customer Service Representative (CSR) at PLS serves as the primary point of contact for customers during overnight hours, ensuring exceptional service and satisfaction. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering convenient and transparent financial products to help customers manage their daily financial needs.

In this role, the CSR is responsible for delivering outstanding customer service to encourage repeat business and educating customers on PLS's products and services. Key duties include processing transactions accurately, maintaining a balanced cash drawer, adhering to company policies and procedures, and ensuring compliance with federal, state, and local regulations. Additionally, the CSR addresses customer complaints, maintains a clean store environment, and performs other tasks as assigned by management.

Candidates should have previous customer service experience in industries such as hospitality, financial services, retail, or restaurants. Strong verbal communication skills, the ability to engage with customers, and a professional appearance and demeanor are essential. Applicants must be honest, possess integrity, and be willing to work flexible hours, including early mornings, evenings, weekends, and holidays. English fluency is required, and bilingual abilities in English and Spanish are a plus.

PLS offers eligible team members benefits including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.

The company fosters a culture centered on core values such as communication, customer focus, integrity and trust, teamwork, and results. PLS provides a supportive environment with growth opportunities, making it an excellent choice for individuals seeking a rewarding career in customer service.