Policy & Procedure (Analyst / Specialist Level)
a leading financial technology startup in Indonesia, is seeking a Policy & Procedure Specialist to join our dynamic team. This role is pivotal in developing and maintaining comprehensive policy, procedure, and work instruction documents that reflect our business operations, ensuring consistent performance and outcomes across the organization.
The successful candidate will collaborate with various departments to review and update documentation for new or evolving business processes, including designing process flows and charts. Responsibilities include gathering information through research and user interviews, conducting regular assessments to ensure proper implementation of policies, identifying and mitigating any gaps, and recommending process improvements to enhance operational efficiency and risk mitigation. Additionally, the role involves maintaining the policy and procedure management system, ensuring proper approval and versioning of documents, and facilitating the distribution and communication of policy updates.
Applicants should possess a university degree in Information Systems, Management, Technical Writing, or a related field, along with a minimum of two years' experience in technical or business writing within the financial services industry. Key skills include the ability to write clearly and concisely, demonstrate initiative and problem-solving capabilities, and translate complex concepts into straightforward documents. Proficiency with tools such as Visio, Google Draw, Google Docs, MS Office, or other business process mapping and document production software is essential.
Joining offers the opportunity to be part of a team that values openness, transparency, drive, and meritocracy, mirroring the culture of Silicon Valley companies. Our team comprises professionals from esteemed tech companies and universities worldwide, fostering an environment of continuous learning and growth. We are committed to building a world-class fintech company in Indonesia, and we invite you to be a part of this exciting journey.