Principal Client Value Partner
The Principal Client Value Partner at Celonis serves as the strategic and technical lead for one of the company's largest enterprise accounts. This role combines deep technical expertise in data pipelines, Generative AI architecture, and enterprise systems with strategic advisory capabilities to translate complex concepts into measurable business value for C-suite executives.
Key responsibilities include acting as a trusted advisor to CIOs and CFOs, translating complex technical designs into strategic business outcomes and ROI. The role involves advising on high-performance, near real-time data ingestion strategies, such as streaming APIs, Kafka, and micro-batching, to ensure the Celonis platform has the right data at the right time. Additionally, the position requires architecting secure, enterprise-grade AI solutions, championing the use of the Celonis Process Knowledge Graph to ground AI via Retrieval-Augmented Generation (RAG), and ensuring strict data governance, sanitization, and security. The Principal Client Value Partner will also mobilize and direct a multidisciplinary team of Applied AI engineers and Data Scientists, acting as the bridge between the customer and Celonis Product/Engineering to clear complex technical blockers.
Candidates should have principal-level experience in a client-facing, technical role, such as Solutions Architecture, Field CTO, Technical Account Management, or technically-savvy Engagement or Client Success roles. A strong conceptual and architectural understanding of modern data pipelines, including standard batch loads versus near real-time streaming (Kafka, APIs), is essential. The role requires a solid grasp of how to securely deploy Generative AI in the enterprise, understanding concepts like Retrieval-Augmented Generation (RAG), private model hosting (Azure OpenAI, AWS Bedrock), and data masking. A conceptual understanding of the modern enterprise stack, with previous hands-on experience with SAP being advantageous, is also required. Exceptional ability to untangle complex technical challenges and present clear, actionable roadmaps to non-technical executives is crucial. Strong proficiency in German is required, and deep domain expertise in the Retail industry is preferred.
Celonis offers a range of benefits, including strategic sponsorship through partnership with a Celonis Executive Sponsor to drive enterprise-wide adoption, premier engineering access with a direct line to Celonis "Feature Teams" for early access to new releases (Alpha/Beta programs), and accountability for the long-term success of some of the world’s largest business transformation projects. Employees can work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations. Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants. The company provides an inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from the first day of employment. Employees enjoy unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration. Celonis prioritizes health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance. Employees can participate in annual Impact Days, receiving paid time off to volunteer for community and environmental causes with their local office or virtually. The company fosters a dynamic, international team of talented individuals and an open culture with autonomous teams, encouraging employees to contribute their ideas.