Product Lead - Front Office
The Product Lead - Front Office at Celonis is a senior role responsible for leading a product team within the Business Apps division, focusing on developing solutions for Customer Service, Marketing, Sales, and Commerce. Celonis is a global leader in Process Intelligence technology, aiming to enhance business processes through AI and data integration.
Key responsibilities include defining the product strategy and roadmap for the Front Office domain, collaborating with customers to understand their pain points, and managing all stages of product development from ideation to scaling solutions across the customer base. The role also involves using the Celonis Process Intelligence Platform to develop innovative solutions and working closely with platform product managers, engineers, and UX teams to guide feature development and user experience.
The ideal candidate should have over 8 years of experience in operational Front Office functions such as Sales, Service, Marketing, or Commerce, or in roles like Solution Engineering or Enterprise CX Software. A deep understanding of Front Office Solutions, including CRM, Sales and Service Automation Software, Marketing and Commerce Platforms, and Customer Experience Platforms, is essential. Strong expertise in product development, go-to-market strategies, product marketing, and team leadership is also required. Fluency in English is mandatory, and proficiency in German is a plus.
Celonis offers a range of benefits, including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and access to resources such as gym subsidies, counseling, and well-being programs. The company emphasizes clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
Joining Celonis means becoming part of a dynamic, international team committed to innovation and excellence. The company values customer-centricity, teamwork, ownership, and sustainability, providing an open culture with autonomous teams where employees can contribute their ideas and make a meaningful impact.