Professional Services Engineer, Italy
As a Professional Services Engineer at Axon, you will play a pivotal role in driving the successful adoption of Axon's TASER and related products within Italy's public safety and adjacent sectors. Collaborating closely with the Country Manager, Sales, and Engineering teams, as well as local partners and distributors, you will ensure that customers effectively implement and utilize Axon's technology solutions.
Your primary responsibilities will include providing timely technical support to customers through various channels, managing support cases from initiation to resolution, and leading both onsite and remote installations of Axon hardware and software. Additionally, you will deliver technical training and onboarding sessions, support product evaluations, and document and escalate product issues to the Engineering and Product teams. The role requires travel within the region and abroad, up to approximately 40% of the time.
The ideal candidate will have over three years of experience in technical support, professional services, or field implementation roles. A strong technical background in networking protocols, relational databases, and cloud infrastructure is essential. Proficiency in diagnosing and integrating complex IT systems, along with excellent troubleshooting skills, is required. Fluency in both English and Italian, the ability to work independently, and strong interpersonal skills are also necessary. A bachelor's degree in Computer Science or Engineering is preferred, and prior experience in the public safety or defense sector is advantageous.
Axon offers a dynamic and fast-paced work environment where employees are encouraged to take ownership and drive real change. The company is committed to building diverse teams that reflect the communities it serves and provides opportunities for continuous growth and development. Joining Axon means contributing to a mission that matters and being part of a team dedicated to protecting life and making communities safer.