Professional Services Manager

As a Professional Services Manager at Axon, you will lead the deployment of Dedrone's airspace security solutions across Latin America, Central and South America, and the Caribbean. This role involves extensive travel and collaboration with diverse stakeholders to ensure successful implementation and integration of Dedrone systems within various operational environments.

Your primary responsibilities will include managing end-to-end deployments, serving as the main point of contact post-sale. This encompasses pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement. Additionally, you will deliver tailored training to customer drone teams, public safety operators, command staff, and IT teams, ensuring both technical and non-technical audiences are proficient in using the Dedrone systems.

To excel in this role, you should have 3–5 years of experience in customer-facing positions such as Professional Services, Field Engineering, Sales Engineering, or Deployment. Direct experience deploying hardware and software solutions in complex operational environments is essential. A solid understanding of drone systems, airspace management, RF sensing, or UAS programs is highly desirable, with FAA Part 107 certification preferred or obtainable within three months. Proficiency in IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration is also required.

Axon offers a competitive salary and benefits package, including discretionary paid time off, paid parental leave, and comprehensive medical, dental, and vision plans. The company fosters a fast-paced, challenging, and meaningful work environment where employees are encouraged to take ownership and drive real change. Joining Axon means contributing to a mission that matters at a company where you matter.