Professional Services Manager, Dedrone
The Professional Services Manager for Dedrone at Axon is responsible for leading end-to-end deployments of Dedrone's smart airspace security solutions. This role involves acting as the primary point of contact post-sale, ensuring successful implementation and integration of Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems. The position is remote within the United States and requires up to 70% domestic travel.
Key responsibilities include pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement. The manager will deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams, tailoring content to both non-technical and highly technical audiences. Additionally, the role involves coordinating and managing third-party training and integration vendors, conducting site assessments, and maintaining deployment documentation and training plans.
Candidates should have 3–5 years of experience in customer-facing roles such as Professional Services, Field Engineering, Sales Engineering, or Deployment. Direct experience deploying hardware/software solutions in complex operational environments is essential. A strong understanding of drone systems, airspace management, RF sensing, or UAS programs is required, with FAA Part 107 certification preferred or to be obtained within three months. Proficiency in IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration is also necessary.
Axon offers a competitive salary and 401(k) with employer match, discretionary paid time off, paid parental leave for all, and comprehensive health coverage including medical, dental, and vision plans. Additional benefits include fitness programs, emotional and mental wellness support, and learning and development programs. Benefits may vary depending on the nature of employment and location.
Axon is committed to building diverse teams that reflect the communities they serve. They encourage candidates who are excited about the role and their mission to protect life to apply, even if their experience doesn't align perfectly with every qualification listed. Axon values diversity and fosters inclusion, empowering all employees to do their best work.