Regional Support Manager, Professional Services

As the Regional Support Manager for Italy at Axon, you will play a pivotal role in driving customer success and adoption of Axon's TASER® and related products within the public safety sector. Collaborating closely with the Country Manager, Sales, and Engineering teams, as well as in-country partners and distributors, you will ensure the effective implementation and utilization of Axon's technology solutions across the region.

Your primary responsibilities will include providing timely and professional technical support to customers through various channels, managing support cases from initiation to resolution, and leading both onsite and remote installations of Axon hardware and software. Additionally, you will deliver technical training and onboarding sessions to customers and partners, maintain deep expertise across the Axon product ecosystem, and travel as needed to support installations, escalations, training, and evaluations.

The ideal candidate will possess over three years of experience in technical support, professional services, or field implementation roles. A strong technical background in networking, relational databases, cloud infrastructure, and digital video systems is essential. Proficiency in both English and Italian, along with excellent communication skills, is required. The role also demands the ability to work independently, a proactive mindset, and a willingness to travel up to 40% within the region and abroad.

Axon offers a dynamic and mission-driven work environment focused on protecting life and making communities safer. Employees are encouraged to take ownership, drive real change, and grow professionally while contributing to meaningful societal impact.