Senior Technical Account Manager, Enterprise
The Senior Technical Account Manager (TAM) at Axon serves as the primary technical liaison for strategic enterprise clients, fostering long-term partnerships. This role is integral to Axon's mission to Protect Life by ensuring clients effectively utilize Axon's suite of devices and cloud software solutions.
Key responsibilities include managing device lifecycles, overseeing incident responses, troubleshooting network issues, and implementing scalable process improvements across extensive deployments. The TAM delivers technical best practices, facilitates comprehensive adoption of Axon products, and translates client requirements into prioritized product and engineering initiatives. Collaboration with cross-functional teams is essential to enhance system reliability and operational efficiency.
Candidates should possess a Bachelor's Degree or equivalent experience, with 7+ years in technical account management or related fields supporting enterprise-scale hardware and software platforms. Proven success in managing complex technical projects and enterprise relationships is crucial. A strong technical aptitude in wireless networking, cloud evidence management platforms, SaaS products, and enterprise IT systems is required. Excellent interpersonal skills, including strong written and verbal communication, are essential. The ability to work independently in a fast-paced environment and pass a Criminal Justice Information Services (CJIS) background check is also necessary.
Axon offers a competitive salary and 401(k) with employer match, discretionary paid time off, paid parental leave, and comprehensive medical, dental, and vision plans. Additional benefits include fitness programs, emotional and mental wellness support, learning and development programs, and office snacks.
Joining Axon means becoming part of a fast-paced, challenging, and meaningful work environment where employees take ownership and drive real change. The company values diverse perspectives and fosters a culture of technical excellence, accountability, and customer empathy, providing ample opportunities for professional growth and development.