Senior Technical Support Engineer

As a Senior Technical Support Engineer at Celonis, you will be an integral part of the Support Services team, providing second-level technical assistance for the Celonis Product Suite. This role involves collaborating closely with global customers, partners, and internal teams to diagnose and resolve complex technical issues, ensuring optimal performance and customer satisfaction.

Your primary responsibilities will include analyzing and resolving intricate technical problems, serving as a technical contact for premier customers, and participating in root cause analysis to enhance the support knowledge base. Additionally, you will contribute to continual service improvement initiatives and deliver technical webcasts to both customers and internal support staff.

The ideal candidate will possess a Bachelor's degree in Computer Science, Engineering, or a related IT field, along with a minimum of three years of experience in technical support roles. Essential qualifications include ITIL v3 Foundation Certification, proficiency in programming languages such as Java or Python, and experience with major database systems like SAP HANA, Oracle, or MS SQL Server. Familiarity with cloud technologies, particularly AWS or Azure, and experience in Kubernetes or containerized environments are also highly desirable.

Celonis offers a dynamic work environment with opportunities for professional growth, including clear career paths, internal mobility, and access to dedicated learning programs and mentorship. Employees benefit from generous paid time off, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, and dedicated volunteer days. The company also prioritizes employee well-being through resources such as gym subsidies, counseling, and well-being programs.