Shift Supervisor Bilingual Spanish Preferred

The Shift Supervisor at PLS is a leadership role responsible for ensuring exceptional customer service, achieving operational objectives, and adhering to company policies. This position involves performing the duties of a Customer Service Representative while assisting the Assistant Store Manager in daily store operations. In the absence of the Store Manager and Assistant Store Manager, the Shift Supervisor directs the activities of all team members.

Key responsibilities include maintaining exemplary customer service, building strong relationships with customers, and fostering a customer-centric culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to meet store goals, assists in developing and motivating team members, ensures compliance with federal, state, and local regulations, and supervises team activities, including transaction processing and cash handling procedures. Additional duties involve coaching Customer Service Representatives, reviewing and approving checks within specified limits, supporting store marketing efforts, resolving customer complaints, managing schedules, cash, and store audits, and maintaining a clean store environment.

Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurant. The role requires the ability to engage with customers, develop positive relationships, and inspire excellence in a team. Strong verbal and written communication skills, a high-energy and collaborative management style, professional appearance and demeanor, honesty, integrity, and the ability to work flexible hours, including early mornings, evenings, weekends, and holidays, are essential. English fluency is required, and bilingual proficiency in English and Spanish is preferred.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, 401(k) plans, vacation, opportunities for advancement, and ongoing training.

PLS is committed to demonstrating core values such as communication, customer focus, integrity and trust, teamwork, and results in all positions. The company provides a supportive environment with growth opportunities, making it an attractive workplace for individuals seeking to advance their careers in the financial services industry.