Shift Supervisor

The Shift Supervisor at PLS is responsible for leading the store team to deliver outstanding customer service and achieve operational objectives. This role involves overseeing daily store activities, ensuring compliance with company policies, and supporting the Assistant Store Manager in various tasks. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering convenient and transparent financial products to consumers.

Key responsibilities include maintaining exemplary customer service, building strong relationships with customers, and fostering a customer-centric culture within the store. The Shift Supervisor assists in implementing strategies to meet store goals, develops and motivates team members, and ensures adherence to federal, state, and local regulations. Additional duties involve transaction processing, cash handling, coaching Customer Service Representatives, reviewing and approving checks, supporting marketing efforts, resolving customer complaints, and managing schedules and store audits.

Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurants. The role requires strong customer engagement skills, the ability to build positive relationships, and a desire to exceed corporate initiatives. Excellent verbal and written communication, high-energy collaborative management experience, professional appearance, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.

Eligible team members receive benefits including medical, dental, and vision insurance, 401(k) plans, vacation time, opportunities for advancement, and ongoing training. PLS emphasizes core values such as communication, customer focus, integrity and trust, teamwork, and results in all positions.