Shift Supervisor

The Shift Supervisor at PLS is a leadership role responsible for ensuring the store delivers outstanding customer service, meets operational objectives, and adheres to company policies. This position involves performing all duties of a Customer Service Representative while assisting the Assistant Store Manager in daily operations. In the absence of the Store Manager and Assistant Store Manager, the Shift Supervisor directs the activities of all team members.

Key responsibilities include maintaining exemplary customer service, building strong relationships with customers, and fostering a customer-centric culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to achieve store goals, develops and motivates team members, ensures compliance with regulations, and oversees transaction processing and cash handling procedures. Additional duties involve coaching staff, approving checks within set limits, supporting marketing efforts, resolving customer complaints, managing schedules, and maintaining a clean store environment.

Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurants. The role requires strong customer engagement skills, the ability to build positive relationships, a desire to exceed corporate initiatives, and excellent communication and presentation abilities. A high-energy, collaborative management style, professional appearance, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.

Eligible team members are offered benefits including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.

PLS is committed to demonstrating core values such as communication, customer focus, integrity and trust, teamwork, and results in all positions. The company provides a supportive environment with growth opportunities, making it an excellent place to build a career in the financial services industry.