Shift Supervisor

The Shift Supervisor at PLS plays a pivotal role in ensuring the store delivers exceptional customer service and meets its operational and financial objectives. This position involves leading a team of Customer Service Representatives (CSRs) and supporting the Assistant Store Manager in daily store operations. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering convenient financial products to help customers manage their day-to-day financial needs.

Key responsibilities include maintaining exemplary customer service, building strong relationships with customers, and fostering a customer-centric culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to achieve store goals, develops and motivates team members to exceed customer expectations, and ensures compliance with federal, state, and local regulations. Additional duties involve transaction processing, cash handling, coaching CSRs, reviewing and approving checks within set limits, supporting store marketing efforts, resolving customer complaints, and assisting with managing schedules, cash, and store audits.

Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurant. The role requires the ability and willingness to engage with customers, develop positive relationships with internal and external stakeholders, and inspire excellence within the team. Strong verbal and written communication skills, a high-energy and collaborative management style, professional appearance and demeanor, honesty, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, 401(k) plans, vacation, opportunities for advancement, and ongoing training. The company emphasizes its core values: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results, creating a supportive and growth-oriented work environment.