Shift Supervisor

The Shift Supervisor at PLS is responsible for leading store operations to ensure exceptional customer service, achievement of financial goals, and adherence to company policies. This role involves performing all duties of a Customer Service Representative while assisting the Assistant Store Manager in daily operations. In the absence of the Store Manager and Assistant Store Manager, the Shift Supervisor directs the activities of all team members.

Key responsibilities include maintaining exemplary customer service, building strong customer relationships, and fostering a customer-centric culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to meet store objectives, develops and motivates team members to exceed customer expectations, and ensures compliance with federal, state, and local regulations. Additional duties involve supervising transaction processing, managing cash handling procedures, coaching team members, reviewing and approving checks within set limits, supporting store marketing efforts, resolving customer complaints, and assisting with schedules, cash management, and store audits.

Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurant. The role requires the ability to engage with customers, develop positive relationships, and inspire excellence within the team. Strong verbal and written communication skills, a high-energy and collaborative management style, professional appearance and demeanor, honesty, and integrity are essential. Flexibility to work early mornings, evenings, weekends, and holidays is necessary. English fluency is required, and bilingual proficiency in English and Spanish is a plus.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, 401(k) plans, vacation time, opportunities for advancement, and ongoing training.

PLS is a leading retail provider of financial services, operating over 200 financial service centers in 12 states. The company is committed to providing convenient, transparent, and affordable financial products and services to help customers manage their day-to-day financial needs.