Shift Supervisor

The Shift Supervisor at PLS is a leadership role responsible for ensuring the store delivers outstanding customer service, meets operational objectives, and adheres to company policies. This position involves performing all duties of a Customer Service Representative while assisting the Assistant Store Manager in daily operations. In the absence of the Store Manager and Assistant Store Manager, the Shift Supervisor directs the activities of all team members.

Key responsibilities include maintaining exemplary customer service, building strong relationships with customers, and fostering a customer-centric culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to achieve store goals, develops and motivates team members to exceed customer expectations, and ensures compliance with federal, state, and local regulations. Additional duties involve transaction processing, cash handling, coaching team members, approving checks within set limits, supporting store marketing efforts, resolving customer complaints, managing schedules, and maintaining a clean store environment.

Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurant. The role requires the ability to engage with customers, develop positive relationships, and inspire excellence in a team. Strong verbal and written communication skills, a high-energy and collaborative management style, professional appearance and demeanor, honesty, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, 401(k) plans, vacation, opportunities for advancement, and ongoing training.

PLS is committed to demonstrating core values such as communication, customer focus, integrity and trust, teamwork, and results in all positions. The company provides a supportive environment with growth opportunities, making it an attractive place for individuals seeking to advance their careers in the financial services industry.