Shift Supervisor

The Shift Supervisor at PLS is responsible for leading store operations to ensure exceptional customer service, adherence to company policies, and achievement of financial goals. This role involves performing duties of a Customer Service Representative while assisting the Assistant Store Manager in daily operations. In the absence of the Store Manager and Assistant Store Manager, the Shift Supervisor directs all team activities.

Key responsibilities include maintaining exemplary customer service, building strong customer relationships, and fostering a customer-centric culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to meet store objectives, develops and motivates team members, ensures compliance with regulations, and oversees transaction processing and cash handling procedures. Additional duties involve coaching staff, approving checks within set limits, supporting community marketing efforts, resolving customer complaints, managing schedules, and maintaining a clean store environment.

Candidates should have at least one year of management experience in industries such as hospitality, financial services, retail, or restaurants. The role requires strong customer engagement skills, the ability to build positive relationships, a desire to exceed corporate initiatives, and excellent communication and presentation abilities. A high-energy, collaborative management style, professional appearance, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.

Eligible team members receive benefits including medical, dental, and vision insurance, 401(k) plans, vacation time, opportunities for advancement, and ongoing training.

PLS emphasizes core values such as communication, customer focus, integrity and trust, teamwork, and results. The company offers a dynamic work environment with opportunities for professional growth and development.