Shift Supervisor

The Shift Supervisor at PLS is responsible for leading store operations to ensure exceptional customer service, achievement of financial goals, and adherence to company policies. This role involves performing duties of a Customer Service Representative while assisting the Assistant Store Manager in daily operations. In the absence of the Store Manager and Assistant Store Manager, the Shift Supervisor directs all team activities.

Key responsibilities include maintaining exemplary customer service, building strong customer relationships, and fostering a customer-centric culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to meet store objectives, develops and motivates team members, ensures compliance with regulations, and oversees transaction processing and cash handling procedures. Additional duties involve coaching staff, approving checks within limits, supporting marketing efforts, resolving customer complaints, managing schedules, and maintaining a clean store environment.

Candidates should have at least one year of management experience in industries such as hospitality, financial services, retail, or restaurants. The role requires strong customer engagement skills, the ability to build positive relationships, a desire to exceed corporate initiatives, excellent communication skills, and a professional demeanor. Flexibility to work various hours, including early mornings, evenings, weekends, and holidays, is essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, 401(k) plans, vacation time, opportunities for advancement, and ongoing training.

PLS is committed to its core values of Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. The company provides a supportive environment with growth opportunities, making it an attractive workplace for those seeking to advance their careers in the financial services industry.