Shift Supervisor

The Shift Supervisor at PLS is a leadership role responsible for ensuring outstanding customer service, achieving operational objectives, and adhering to company policies. PLS, a leading retail provider of financial services, operates over 200 financial service centers across 12 states, offering convenient and transparent financial products to help customers manage their daily financial needs.

Key responsibilities include maintaining exemplary customer service, building strong customer relationships, and fostering a customer-centric culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to meet store goals, develops and motivates team members, ensures compliance with regulations, and oversees daily operations such as transaction processing and cash handling. Additional duties involve coaching staff, reviewing and approving checks, supporting marketing efforts, resolving customer complaints, managing schedules, and maintaining a clean store environment.

Candidates should have at least one year of management experience in industries like hospitality, financial services, retail, or restaurants. The role requires strong customer engagement skills, the ability to build positive relationships, a desire to exceed corporate initiatives, excellent communication skills, high energy, professionalism, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays. English fluency is required, and bilingual abilities in English and Spanish are a plus.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, a 401(k) plan, vacation time, opportunities for advancement, and ongoing training.

PLS emphasizes core values such as communication, customer focus, integrity and trust, teamwork, and results, creating a supportive and growth-oriented work environment.