Shift Supervisor

The Shift Supervisor at PLS is a leadership role responsible for ensuring the store delivers outstanding customer service, meets operational objectives, and adheres to company policies and procedures. This position involves overseeing daily store activities, supporting team members, and maintaining a positive environment for both customers and staff.

Key responsibilities include maintaining exemplary customer service, building strong relationships with customers, and fostering a customer-centric culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to achieve store goals, assists in developing and motivating team members, and ensures compliance with federal, state, and local regulations. Additional duties involve supervising transaction processing, managing cash handling procedures, coaching Customer Service Representatives, reviewing and approving checks within set limits, supporting store marketing efforts, resolving customer complaints, and assisting with scheduling, cash management, and store audits.

Candidates should have a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurants. The role requires the ability and willingness to engage with customers, develop positive relationships with internal and external stakeholders, and inspire excellence within the team. Strong verbal and written communication skills, a collaborative management style, professional appearance and demeanor, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, 401(k) plans, vacation time, opportunities for advancement, and ongoing training. The company emphasizes core values such as communication, customer focus, integrity and trust, teamwork, and results, fostering a supportive and growth-oriented work environment.