Shift Supervisor
The Shift Supervisor at PLS is a leadership role responsible for ensuring outstanding customer service, achieving operational objectives, and adhering to company policies. This position involves overseeing daily store operations and supporting the Assistant Store Manager in managing the team. PLS, headquartered in Chicago, operates over 200 financial service centers across 12 states, offering convenient financial products and services to help customers manage their day-to-day financial needs.
Key responsibilities include maintaining exemplary customer service, building strong customer relationships, and fostering a customer-centric culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to meet store goals, develops and motivates team members, ensures compliance with regulations, and performs duties such as transaction processing and cash handling. Additional tasks involve coaching Customer Service Representatives, reviewing and approving checks, supporting marketing efforts, resolving customer complaints, managing schedules, and maintaining a clean store environment.
Candidates should have a minimum of one year of management experience in industries like hospitality, financial services, retail, or restaurants. The role requires strong customer engagement skills, the ability to build positive relationships, a desire to exceed corporate initiatives, and excellent communication and presentation abilities. High-energy, collaborative management experience, professional appearance, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.
Eligible team members receive benefits such as medical, dental, and vision insurance, 401(k) plans, vacation time, opportunities for advancement, and ongoing training.
PLS emphasizes core values including communication, customer focus, integrity and trust, teamwork, and results. The company offers a dynamic work environment with opportunities for professional growth and development.