Shift Supervisor

The Shift Supervisor at PLS is a leadership role responsible for ensuring exceptional customer service, achieving operational objectives, and adhering to company policies. This position involves performing the duties of a Customer Service Representative while assisting the Assistant Store Manager in daily store operations. In the absence of the Store Manager and Assistant Store Manager, the Shift Supervisor directs the activities of all team members.

Key responsibilities include maintaining exemplary customer service, building strong customer relationships, and fostering a customer-centric culture within the store. The Shift Supervisor supports the Assistant Store Manager in implementing strategies to meet store goals and objectives, develops and motivates team members to exceed customer expectations, and ensures compliance with federal, state, and local regulations. Additional duties involve supervising transaction processing, managing cash handling procedures, coaching team members, reviewing and approving checks within limits, supporting store marketing efforts, resolving customer complaints, managing schedules, and maintaining a clean store environment.

The ideal candidate possesses a minimum of one year of management experience in industries such as hospitality, financial services, retail, or restaurant. They should demonstrate the ability and willingness to engage with customers, develop positive relationships with internal and external stakeholders, and inspire excellence within a team. Strong verbal and written communication skills, a high-energy and collaborative management style, professional appearance and demeanor, integrity, and flexibility to work various hours, including early mornings, evenings, weekends, and holidays, are essential. English fluency is required, and bilingual proficiency in English and Spanish is a plus.

PLS offers benefits for eligible team members, including medical, dental, and vision insurance, 401(k) plans, vacation, opportunities for advancement, and ongoing training. The company emphasizes core values such as communication, customer focus, integrity and trust, teamwork, and results.